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MS Dynamics 365

Course Curriculum
Introduction to Microsoft Dynamics 365
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Overview of Dynamics 365
00:00 -
Key features and modules (CRM, ERP, Sales, Customer Service, etc.)
00:00 -
Dynamics 365 architecture and environment
00:00 -
Licensing and deployment options
00:00
Understanding the Dynamics 365 Interface
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Navigation and user interface
00:00 -
Working with dashboards, forms, and views
00:00 -
Customizing personal settings and preferences
00:00 -
Introduction to entities and records
00:00
Core Functionalities of Dynamics 365
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Managing accounts and contacts
00:00 -
Lead and opportunity management
00:00 -
Sales and customer service modules
00:00 -
Overview of marketing, finance, and operations modules
00:00
Basic Customization in Dynamics 365
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Creating and modifying entities
00:00 -
Form customization and field creation
00:00 -
Business rules and workflows
00:00 -
Using views and charts to present data
00:00
Advanced Customization and Configuration
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Form scripting with JavaScript
00:00 -
Working with business process flows
00:00 -
Creating and managing custom workflows
00:00 -
Implementing advanced business rules and logic
00:00
Dynamics 365 for Sales and Customer Service
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Sales lifecycle management in Dynamics 365
00:00 -
Case management for customer service
00:00 -
Implementing queues and routing for customer requests
00:00 -
Understanding and customizing SLAs (Service Level Agreements)
00:00
Reporting and Analytics in Dynamics 365
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Using built-in reports and creating custom reports
00:00 -
Integration with Power BI for advanced analytics
00:00 -
Working with charts, dashboards, and visualizations
00:00 -
Monitoring and analyzing sales performance data
00:00
Security and User Management
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Role-based security in Dynamics 365
00:00 -
Creating and managing security roles
00:00 -
Field-level security and hierarchy security
00:00 -
Managing users, teams, and business units
00:00
Extending Dynamics 365 with Power Platform
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Introduction to Power Apps and Power Automate (Flow)
00:00 -
Integrating Power Apps with Dynamics 365
00:00 -
Automating workflows with Power Automate
00:00 -
Creating custom apps and solutions using the Power Platform
00:00
Customization with Dynamics 365 SDK
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Introduction to Dynamics 365 SDK and development environment
00:00 -
Using C# for plugin development and custom workflows
00:00 -
Working with APIs for integration with third-party systems
00:00 -
Deploying custom solutions and managing updates
00:00
Integration with Microsoft Azure
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Dynamics 365 and Azure integration overview
00:00 -
Using Azure services for cloud automation
00:00 -
Azure Active Directory integration for identity management
00:00 -
Dynamics 365 and Azure Data Lake for data storage and analysis
00:00
Deployment and Administration
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Deploying Dynamics 365 solutions in different environments (Dev, Test, Prod)
00:00 -
Managing solution lifecycle and version control
00:00 -
Monitoring and troubleshooting system performance
00:00
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₹19,999.00
₹30,000.00
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LevelBeginner
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Duration30 hours
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Last UpdatedOctober 27, 2024
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CertificateCertificate of completion
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